Total OOS
5
Unique Serials
5
Out of Scope
5 rows
| CS Number | SF Case | Service Call | Invoice Date | Amount | Store | City | State | Serial | Unit Type | Equipment | OOS Reason | Entry Date/Time | Dispatched | First Onsite | Completed | Closed | Parts | Comment | Burroughs Call | Photos |
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| CS2826365 | 00442857 | 1547784 | 2026-09-09 | 728.00 | Lowe's Home Improvement 770 | Brooklyn | OH | N4R01688 | Recycler | Recycler_TR400 | LACK_OF_MAINTENANCE | 2026-08-27 19:08:00 | 2026-08-27 20:11:00 | 2026-08-28 08:48:00 | 2026-08-28 11:00:00 | 2026-08-28 11:06 |
08/28/2026 Completed: On arrival Recycler had middle channel...
08/28/2026 Completed: On arrival Recycler had middle channel motor fault. Tech blew out Recycler, cleaned rollers and belts. After tech witnessed MOD dispense 600 notes in and out successfully without fault. Recycler is up and open
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260827-0887 | ||
| CS2824898 | 00442492 | 1547424 | 2026-09-09 | 803.00 | Lowe's Home Improvement 1112 | Charlotte | NC | N4R02829 | Recycler | Recycler_TR400 | CUSTOMER_FIXABLE | 2026-08-26 20:20:00 | 2026-08-26 22:08:00 | 2026-08-27 09:19:00 | 2026-08-27 10:40:00 | 2026-08-27 10:44 | 644-0171-116S (SHUTTER ASSEMBLY DEPOSIT) |
08/27/2026 Completed: Upon arrival the recycler had no error...
08/27/2026 Completed: Upon arrival the recycler had no errors, I dusted the shutter and a piece of paper came out of the middle sensor, I tested the shutter manipulation 35 times with no issues. Cathy tested the recycler with no problems. Return tracking is 1Z7611409096393037.
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260826-0900 | |
| CS2823634 | 00442125 | 1547087 | 2026-09-09 | 682.50 | Lowe's Home Improvement 95 | Beaumont | TX | N4R03002 | Recycler | Recycler_TR400 | CUSTOMER_DAMAGE | 2026-08-26 05:09:00 | 2026-08-26 06:17:00 | 2026-08-26 08:09:00 | 2026-08-26 10:08:00 | 2026-08-26 10:13 |
08/26/2026 Completed: Arrived on Site, met MOD Spiros. Sever...
08/26/2026 Completed: Arrived on Site, met MOD Spiros. Several bills jammed in escrow. I had to remove the input and output to get to the jam. Bills jammed and mylar off the track. See pictures. Unwound it, got the bills out, straightened the mylar on the rollers. Reassembled, powered up, no errors showing. Spiros pulled out three registers worth of money. Then we did the three transactions of 200 bills with no problems. I called Sesami to see if there were any other tests for just the Escrow, she checked with tier 3 and was told if it passes the three required transactions, then it is good. Closing.
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260826-0014 | ||
| CS2821695 | 00441703 | 1546568 | 2026-09-09 | 848.50 | Lowe's Home Improvement 2301 | Chicago | IL | N4R03093 | Recycler | Recycler_TR400 | CUSTOMER_FIXABLE | 2026-08-24 20:00:00 | 2026-08-24 21:20:00 | 2026-08-25 08:25:00 | 2026-08-25 10:55:00 | 2026-08-25 11:04 | 644-0171-118S (NOTE FEEDER MODULE) |
08/25/2026 Completed: Cleared jammed from the rear transport...
08/25/2026 Completed: Cleared jammed from the rear transport. No parts was needed. Cleaned all the rollers and sensors. Manager performed a loan and successful deposit back. 50 bills from each. Adjust the lock. Unit is back in service
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260824-0901 | |
| CS2820040 | 00441303 | 1546248 | 2026-09-09 | 530.00 | Lowe's Home Improvement 704 | Coral Springs | FL | N4R02663 | Recycler | Recycler_TR400 | CUSTOMER_FIXABLE | 2026-08-23 17:30:00 | 2026-08-23 19:01:00 | 2026-08-24 06:22:00 | 2026-08-24 07:42:00 | 2026-08-24 07:45 | 644-0171-118S (NOTE FEEDER MODULE) |
08/24/2026 Completed: Picked up part before heading to site....
08/24/2026 Completed: Picked up part before heading to site. Found no jams, ran a reset passed. Watched Mariko do 2 pulls and deposit back the medias passed. Showed Mariko how to open the sections on the upper transport and where to blew out.
Return
1Z7611409052064966
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260823-0421 |
Technician Photos