116825381: Scheduled for pickup at 901 Chase Avenue Suite B, Elk Grove Village, IL 60007 | ETA 2026-09-14 14:29 CDT | Parts: 644-0171-120S Escrow Module

116825570: Couriered to site | Quoted delivery time 2026-09-14 16:12 PDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle)

116824401: Couriered to site | Quoted delivery time 2026-09-14 16:30 CDT | Parts: 644-0171-146S Shutter Assembly Output

116825140: Scheduled for pickup at 3550 W. Clarendon Ave. Suites 2, Phoenix, AZ 85019 | ETA 2026-09-14 11:37 MST | Parts: 644-0140-001S Fingerprint Scanner (Does Not Include Housing)

116824850: Delivered at 2026-09-14 10:32 MST | Parts: 647-0010-503S Cable Usb 6Ft A To Mini-B, 644-0132-002S Sub: Printer Kfi Integrated Built In

644-0132-002S (PRINTER KFI INTEGRATED (BUILT-IN) SCD/SCM), 647-0010-503S (CABLE USB 6FT A TO MINI-B)

644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K59S (CASS DEPOSIT ONLY W/ 1/4 TURN LATCH (ORANGE HANDLE))

116823488: Delivered at 2026-09-14 11:12 MDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle)

116823286: Couriered to site | Quoted delivery time 2026-09-14 17:00 MDT | Parts: 644-0171-124S Transition Gate Cass-Transport Position 4, 644-0171-139S Lower Transport Diverter Position 2, 644-0171-K80S Cass Recycle S. Denom No Spacer (Blue Handle)

644-0171-124S (TRANSITION GATE CASSETTE - TRANSPORT POSITION 3 (FRONT TO BACK)), 644-0171-139S (LOWER TRANSPORT DIVERTER POSITION 2), 644-0171-K80S (CASS RECYCLE S. DENOM NO SPACER (BLUE HANDLE))

116821870: Delivered at 2026-09-14 09:00 PDT | Parts: 208-2072-001S Prop Arm Top Cover

644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400)

644-0171-118S (NOTE FEEDER MODULE), 644-0171-138S (LOWER TRANSPORT DIVERTER POSITION 1), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02)

644-0171-K80S (CASS RECYCLE S. DENOM NO SPACER (BLUE HANDLE))

644-0171-101S (BILL VALIDATOR US R400), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT)

116821135: Scheduled for pickup at 12360 E 46Th Avenue, Denver, CO 80239 | ETA 2026-09-14 07:04 MDT | Parts: 644-0171-111S Pcb Cassette Controller, 644-0171-K82S Cass Recycle & Deposit No Spacer (Orange Handle); 116813800: Delivered at 2026-09-13 15:55 MDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle), 644-0171-119S Note Output Module

644-0171-119S (NOTE OUTPUT MODULE), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-K82S (CASS RECYCLE & DEPOSIT NO SPACER (ORANGE HANDLE))

208-3412-001S (ACTUATOR FRONT COVER DOOR SENSOR), 208-3412-001S (ACTUATOR FRONT COVER DOOR SENSOR)

208-2080-001S (CAM FRONT COVER LOCK/KNOB), 502-1359-006S (KNOB TR400 FRONT COVER DOOR (SILVER)), 644-0171-133S (LATCH FRONT COVER)

116812730: Delivered at 2026-09-13 09:55 MDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle), 644-0171-123S Transition Gate Cass-Transport Positions 3 5 Or 6, 644-0171-140S Lower Transport Diverter Position 3; 116813693: Delivered at 2026-09-13 17:20 MDT | Parts: 644-0171-121S Note Router Module, 208-7950-001S Gear Kit Lower/Upper Transport Drive, 644-0171-122S Transition Gate Cassette-Transport Position 1, 644-0171-K82S Cass Recycle & Deposit No Spacer (Orange Handle)

644-0171-123S (TRANSITION GATE CASSETTE - TRANSPORT POSITIONS 2 4 OR 5 (FRONT TO BACK)), 644-0171-140S (LOWER TRANSPORT DIVERTER POSITION 3), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-121S (NOTE ROUTER MODULE), 644-0171-122S (TRANSITION GATE CASSETTE-TRANSPORT POSITION 1 (FRONT TO BACK)), 644-0171-K82S (CASS RECYCLE & DEPOSIT NO SPACER (ORANGE HANDLE))

116812504: Delivered at 2026-09-13 08:34 MDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle)

116811932: Delivered at 2026-09-13 00:50 CDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle), 644-0171-179S Motor W/Gear Pickwheel Drive (Upper), 644-0171-123S Transition Gate Cass-Transport Positions 3 5 Or 6, 644-0171-111S Pcb Cassette Controller, 208-3958-001S Tr400 Alignment Tool Kit; 116813341: Delivered at 2026-09-13 17:38 CDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle), 644-0171-111S Pcb Cassette Controller; 116811460: Delivered at 2026-09-12 16:00 CDT | Parts: 644-0171-121S Note Router Module

644-0171-121S (NOTE ROUTER MODULE), 208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-123S (TRANSITION GATE CASSETTE - TRANSPORT POSITIONS 2 4 OR 5 (FRONT TO BACK)), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

9/14/2026 9:45 AM Tier 3 Owner: DR Next Action Plan: SW was pushed and the NE banknote residue error has not returned - escl tech ETA to perform final testing

116813460: Scheduled for pickup at 3550 W. Clarendon Ave. Suites 2, Phoenix, AZ 85019 | ETA 2026-09-13 15:19 MST | Parts: 208-3958-001S Tr400 Alignment Tool Kit

116811711: Delivered at 2026-09-13 12:16 CDT | Parts: 644-0171-261S Motor With Gear Lower Transport/Transition Gate Drive (, 644-0171-138S Lower Transport Diverter Position 1 (Front To Back), 644-0171-239S Motor Upper Transport Belt Drive (Rear); 116810411: Delivered at 2026-09-12 13:29 CDT | Parts: 208-7950-001S Gear Kit Lower/Upper Transport Drive, 644-0171-118S Note Feeder Module

208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-118S (NOTE FEEDER MODULE), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 644-0171-138S (LOWER TRANSPORT DIVERTER POSITION 1), 644-0171-239S (MOTOR UPPER TRANSPORT BELT DRIVE (REAR))

116810362: Couriered to site | Quoted delivery time 2026-09-14 00:00 PDT | Parts: 644-0171-K80S Cass Recycle S. Denom No Spacer (Blue Handle), 644-0171-139S Lower Transport Diverter Position 2, 644-0171-124S Transition Gate Cass-Transport Position 4

644-0171-124S (TRANSITION GATE CASSETTE - TRANSPORT POSITION 3 (FRONT TO BACK)), 644-0171-139S (LOWER TRANSPORT DIVERTER POSITION 2), 644-0171-K80S (CASS RECYCLE S. DENOM NO SPACER (BLUE HANDLE))

9/14/2026 9:35AM Tier 3 Owner: DR Next Action Plan: Parts in transit per FSL order 116810362 - Tech ETA pending

644-0171-123S (TRANSITION GATE CASSETTE - TRANSPORT POSITIONS 2 4 OR 5 (FRONT TO BACK)), 644-0171-142S (LOWER TRANSPORT LOWER REAR CURVE), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT)

9/14/2026 9:30AM Tier 3 Owner: DR Next Action Plan: Tech ETA set for today at 1:07PM "9/13/26 11:48 AM T3 Owner : JC Current Findings: Grinding on UT, UPS parts delivery was delayed and they cannot provide a reason Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): New parts ETA for today at 1PM"

116824624: Couriered to site | Quoted delivery time 2026-09-15 08:00 MDT | Parts: 644-0171-111S Pcb Cassette Controller, 644-0171-234S Bmd Motor, 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle)

644-0171-234S (BMD MOTOR TR400), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

644-0171-K59S (CASS DEPOSIT ONLY W/ 1/4 TURN LATCH (ORANGE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-K59S (CASS DEPOSIT ONLY W/ 1/4 TURN LATCH (ORANGE HANDLE))

116800954: Delivered at 2026-09-12 10:30 CDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle); 116796615: Delivered at 2026-09-11 13:06 CDT | Parts: 644-0171-118S Note Feeder Module, 644-0171-179S Motor W/Gear Pickwheel Drive (Upper), 644-0171-138S Lower Transport Diverter Position 1 (Front To Back), 644-0171-261S Motor With Gear Lower Transport/Transition Gate Drive (

644-0171-118S (NOTE FEEDER MODULE), 644-0171-138S (LOWER TRANSPORT DIVERTER POSITION 1), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

"9/13/26 10:47 AM T3 Owner : JC Current Findings: Cassette jam after original issue was resolved (MCMF). Sent cassette for replacement Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Esc to Burr for ETA update"

116826477: Scheduled for pickup at 901 Chase Avenue Suite B, Elk Grove Village, IL 60007 | ETA 2026-09-14 14:54 CDT | Parts: 644-0171-124S Transition Gate Cass-Transport Position 4, 644-0171-239S Motor Upper Transport Belt Drive (Rear), 644-0171-261S Motor With Gear Lower Transport/Transition Gate Drive (, 644-0171-138S Lower Transport Diverter Position 1 (Front To Back); 116812653: Delivered at 2026-09-13 13:31 CDT | Parts: 644-0171-225S Diverter Front Teeth W/Rotary Solenoid; 116813983: Delivered at 2026-09-13 21:53 CDT | Parts: 644-0171-101S Bill Validator, 644-0171-124S Transition Gate Cass-Transport Position 4; 116799806: Delivered at 2026-09-11 20:34 CDT | Parts: 644-0171-139S Lower Transport Diverter Position 2, 644-0171-239S Motor Upper Transport Belt Drive (Rear), 644-0171-126S Upper Transport, 644-0171-101S Bill Validator, 208-3958-001S Tr400 Alignment Tool Kit; 116796582: Delivered at 2026-09-11 11:38 CDT | Parts: 208-7950-001S Gear Kit Lower/Upper Transport Drive, 644-0171-118S Note Feeder Module

208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-118S (NOTE FEEDER MODULE), 208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-101S (BILL VALIDATOR US R400), 644-0171-126S (TRANSPORT UPPER TR400), 644-0171-139S (LOWER TRANSPORT DIVERTER POSITION 2), 644-0171-239S (MOTOR UPPER TRANSPORT BELT DRIVE (REAR)), 644-0171-225S (DIVERTER UPPER TRANSPORT FRONT w/SOLENOID), 644-0171-101S (BILL VALIDATOR US R400), 644-0171-124S (TRANSITION GATE CASSETTE - TRANSPORT POSITION 3 (FRONT TO BACK)), 644-0171-124S (TRANSITION GATE CASSETTE - TRANSPORT POSITION 3 (FRONT TO BACK)), 644-0171-138S (LOWER TRANSPORT DIVERTER POSITION 1), 644-0171-239S (MOTOR UPPER TRANSPORT BELT DRIVE (REAR)), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02)

644-0171-107S (DISPLAY/TOUCHSCREEN ASSEMBLY), 644-0171-247S (PROP SHOCK RETAINER TOP COVER)

116812646: Scheduled for pickup at 124 South El Paso Street Suite A, Colorado Springs, CO 80903 | ETA 2026-09-12 19:04 MDT | Parts: 208-2080-001S Cam Front Cover Lock/Knob; 116799919: Delivered at 2026-09-11 20:20 MDT | Parts: 208-1520-002S Lock Body Serial Encrypted; 116811053: Delivered at 2026-09-12 10:56 MDT | Parts: 212-0310-001S Pcb Lock Control Recycler, 211-0276-060S Lock Control Pcb Serial Encrypted Lock (Front Cover), 208-1520-002S Lock Body Serial Encrypted

208-1520-002S (LOCK BODY SERIAL ENCRYPTED), 208-1520-002S (LOCK BODY SERIAL ENCRYPTED), 211-0276-060S (CABLE LK CONTROL PCB - ENCRYTPED LK), 212-0310-001S (PCB LOCK CONTROL RECYCLER), 208-2080-001S (CAM FRONT COVER LOCK/KNOB)

"9/12/26 7:45 AM T3 Owner : JC Current Findings: Front cover lock not firing Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Incomplete parts were sent. Creating a new order for a swing bolt lock, cable, and PCB"

116780044: Delivered at 2026-09-11 06:15 CDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle); 116795954: Delivered at 2026-09-11 00:59 CDT | Parts: 208-3958-001S Tr400 Alignment Tool Kit

644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-121S (NOTE ROUTER MODULE), 644-0171-225S (DIVERTER UPPER TRANSPORT FRONT w/SOLENOID), 208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-K82S (CASS RECYCLE & DEPOSIT NO SPACER (ORANGE HANDLE)), 644-0171-122S (TRANSITION GATE CASSETTE-TRANSPORT POSITION 1 (FRONT TO BACK))

383663158725: On FedEx vehicle for delivery (OD) | ETA 2026-09-14 14:35 CST; 116734531: Couriered to site | Quoted delivery time 2026-09-09 10:30 MDT | Parts: 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle), 644-0171-234S Bmd Motor, 644-0171-111S Pcb Cassette Controller

644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

[0001 9/9/2026 11:34:42 AM]-Arrive at the site, there's no parts, did spoke with Tidel Tech Support JP confirm parts has been delayed, because one part missing and all parts shipping from Idaho will arrive tomorrow ;

"9/12/26 8:11 AM T3 Owner : JC Current Findings: 4B pressing board failure Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Sent BMD, dual cass, and cass rack PCB from Sesami - part ETA Monday 9/14" "9/11/26 7:29 AM T3 Owner : JC Current Findings: 4B pressing board failure. Parts not available in FSL Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Shipping dual cass, bmd, cass rack pcb from Sesami"

116758967: Delivered at 2026-09-10 08:21 MDT | Parts: 644-0171-112S Pcb Note Recycler, 644-0171-139S Lower Transport Diverter Position 2, 644-0171-124S Transition Gate Cass-Transport Position 4, 644-0171-101S Bill Validator; 116777139: Delivered at 2026-09-10 19:32 MDT | Parts: 208-3958-001S Tr400 Alignment Tool Kit, 644-0171-290S Cable Bill Validator Data And Power, 644-0174-122S Cable Snake Cassette Rack; 116732808: Delivered at 2026-09-08 19:18 MDT | Parts: 644-0171-126S Upper Transport, 644-0171-239S Motor Upper Transport Belt Drive (Rear); 116718427: Delivered at 2026-09-07 19:04 MDT | Parts: 644-0171-101S Bill Validator

644-0171-101S (BILL VALIDATOR US R400), 644-0171-126S (TRANSPORT UPPER TR400), 644-0171-239S (MOTOR UPPER TRANSPORT BELT DRIVE (REAR)), 644-0171-101S (BILL VALIDATOR US R400), 644-0171-112S (PCB NOTE RECYCLER), 644-0171-124S (TRANSITION GATE CASSETTE - TRANSPORT POSITION 3 (FRONT TO BACK)), 644-0171-139S (LOWER TRANSPORT DIVERTER POSITION 2), 208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-290S (CABLE BILL VALIDATOR DATA AND POWER), 644-0174-122S (CABLE SNAKE - CASSETTE RACK)

[0001 9/7/2026 3:18:21 PM]-RCM 9/7/26 1510hrs.. Arrived on location, screen was saying inoperable cassette 3, 5A, 5B. Checked cassette could no find any issues. Called Tidel spoke to Mimi and she said it was a sensor issue at the transition gate above cassette 3. I preformed a PM on the unit. Powered it back up and got the error SNV03 banknote stuck. Called tidel back and talked to Chris. He said, pull the BV and open it up and clean the BV. I did that powered unit back up and got the same error SNV03. Called Tidel back and spoke to Jefferson, he has put in for a new BV to be shipped to location.; [0002 9/8/2026 5:11:36 PM]-Replaced escrow and still couldn't clear error. Power reset, still have error. Called sesami talked to Dominic did some troubleshooting and sent pics of gears. Sending more parts. ; [0003 9/9/2026 9:47:36 PM]-Replaced UT 644-0171-126S and STO3 motor. Found gear on ut was bad and took off old ut. See pic . Error won't clear called sesami talked to Seth did some troubleshooting and multiple pics. Sending more parts. Be sure to put all parts sent but BV and try to clear error. If don't clear replace BV and try to clear error. ; [0004 9/10/2026 4:04:36 PM]-Replaced Transition Gate 3 644-0171-124S, diverter 2 644-0171-139S, recycler pcb 644-0171-112S, and BV 644-0171-101S. Still get the same error code. Called sesemi talked to Morgan, was transfer to tier 3 waited 15 min. Then they said 3 would call back 30 min ago. Worked with tier 3 Darcey going through connections and cabling. Found some cable being cut in safe. Sending 2 cables out, to be here by 9 pm. Sesami stresses it is a 2 man job to pull cassette rack. So will need help tomorrow or Saturday. ;

"9/13/26 9:32 AM T3 Owner : JC Current Findings: Wrong cable snake part was sent, reordered the correct part which was delivered 9/12 Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Escalated to Burr for updated ETA" 9/10/26 1:30PM T3 Owner: DR Current Findings: SNV03 Banknote error will not clear due to damaged cable Next Action Plan: Sending cable snake, BV data/pwr cable and tool kit - must return with TWO TECHS 9/10/2026 Tier 3 Owner: DR Next Action Plan: Additional parts in transit under 116758967, SNV03 has been reoccurring since 7/28, BV has been replaced 4 times, UT and CR PCB twice, very stubborn error, have reached out on DT/MS chat 9/9/2026 8:45AM Tier 3 Owner: DR Next Action Plan: While replacing BV and troubleshooting the consistent issue with SNV03, front div gate was broken and rear gear found to be worn - sending additional parts

116799471: Delivered at 2026-09-11 17:23 PDT | Parts: 644-0171-179S Motor W/Gear Pickwheel Drive (Upper), 644-0171-K82S Cass Recycle & Deposit No Spacer (Orange Handle), 644-0171-111S Pcb Cassette Controller; 116796859: Delivered at 2026-09-13 15:55 PDT | Parts: 644-0171-279S Cable Snake Cassette Rack; 116781837: Delivered at 2026-09-11 12:30 PDT | Parts: 644-0171-290S Cable Bill Validator Data And Power, 644-0171-235S Wiring Harness Note Recycler Pcb - Note Processing Assy, 644-0171-253S Wire Harness Note Rec Pcb - Upper Trans/Diverter Gates; 383599937006: Delivered at 2026-09-10 11:53 MST; 116708590: Delivered at 2026-09-06 11:55 PDT | Parts: 644-0171-118S Note Feeder Module; 116706858: Delivered at 2026-09-05 16:11 PDT | Parts: 644-0171-116S Shutter Assembly Deposit, 208-7950-001S Gear Kit Lower/Upper Transport Drive, 644-0171-139S Lower Transport Diverter Position 2; 116705862: Delivered at 2026-09-05 10:47 PDT | Parts: 644-0171-K59S Cass Deposit Only W 1 4 Turn Latch (Orange Handle)

644-0171-K59S (CASS DEPOSIT ONLY W/ 1/4 TURN LATCH (ORANGE HANDLE)), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-116S (SHUTTER ASSEMBLY DEPOSIT), 644-0171-139S (LOWER TRANSPORT DIVERTER POSITION 2), 644-0171-118S (NOTE FEEDER MODULE), 208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-121S (NOTE ROUTER MODULE), 644-0171-235S (WIRING HARNESS NOTE RECYCLER PCB - NOTE PROCESSING ASSY), 644-0171-253S (WIRE HARNESS NOTE REC PCB - UPPER TRANS/DIVERTER GATES), 644-0171-290S (CABLE BILL VALIDATOR DATA AND POWER), 644-0171-279S (CABLE SNAKE CASSETTE RACK), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-K82S (CASS RECYCLE & DEPOSIT NO SPACER (ORANGE HANDLE))

[0001 9/5/2026 1:38:22 PM]-Picked up the part from the fsl then headed to the site. Worked with manager Chris. He said the removed a wad of bills from the unit earlier. Inspected unit. Input shutter wasn't closing, cleaned it and it started working again. There wasn't much dust, but still cleaned it up. Found a belt missing going from the note router to transition gate 1. Front motor and middle motor gears were fine, rear motor gears were worn. Cassette rack was dusty so I cleaned it out. Notes were ascew in 4b and 5b. Called tidel about the belt and spoke to Jefferson. Sent him pictures. He remoted in and reset the unit. After reset the input shutter doesnt want to shut again. He had me try to realign it, but it still didn't want to close. After some back and forth he is sending a gear kit, input shutter, and a diverter gate so we can steal the belt that we need. He said parts eta is Today by 6pm 116706858 Gave the money I found to manager Chris.; [0002 9/5/2026 11:32:08 PM]-Arrived onsite > Received parts > replaced shutter > Replaced diverter gate > replaced gears: rear motor, middle channel motor, gear on upper transport near BV - 1 gear unused > site closed - Unable to test unit, but all parts have been installed and unit powered on without errors present > Prepared parts for return shipping (attached) > setting return trip - only thing remaining is testing - I left a note for the site to tlet them know that they are welcome to test the unit. - may be resolved - can call site to confirm is issue is resolved before rolling to site.; [0003 9/6/2026 4:49:23 PM]-Arrived on site, installed note feeder. Unit tested well for several large tests, performed on last final large test. Failed, unit is now having repeat issues initializing, notes being caught in diverter gates, can’t verify cassettes, etc. interupting, having tech support request tier 3 for this; [0004 9/7/2026 1:54:37 PM]-Parts were unavailable not going be delivered till tomorrow due to holiday weekend; [0005 9/8/2026 10:16:30 AM]-Arrived on site. The parts were showing as delivered, but the Fred Meyer staff could not locate them anywhere. I then called Sesami to determine what was going on. Sesami confirmed that the parts had not shipped when they were supposed to. The parts should arrive by tomorrow. I will call Sesami to double-check the shipment and tracking.//IT 9•8•26//; [0006 9/10/2026 8:00:34 PM]-Arrived on site > Inspected unit > Checked STO1 for damage regarding cables and gear teeth > Found none regarding STO1 > Damage to power and data cables to BV present > Sent to Sesame > Called Sesame support, spoke with Seth > Sent images to text line > Sesame advised to leave parts on site for now > No router module is unused, expected to be installed on the next visit > Sesami is sending a cable harness and the cables associated to STO1 > Setting return trip pending parts availability;

Updated ETA for the Cable Snake is 3PM today. "9/13/26 9:15 AM T3 Owner : JC Current Findings: Cable snake is damaged, parts delayed due to address discrepancy Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Confirmed delivery address with UPS, awaiting updated ETA" 9/11/26 10:21 AM T3 Owner : KT (Next Action Plan): ST01 BANKNOTE STUCK ON INITALIZATION- Replace cables that are physically damaged and test the unit. 9/10/26 9:46 AM T3 Owner : KT (Next Action Plan): ST01 BANKNOTE STUCK ON INITALIZATION- Check the ST01 cable connection, also check the cable layout to see if there is any damage. It reports ST01 error when doing the initialization, so the issue must be the ST01 sensor, ST01 could fail because of cable/PCB/itself, or it cannot receive the light from the NE (the upper transport was not installed correctly, and the pair of sensors cannot match physically) "9/6/26 11:03 AM T3 Owner : JC Current Findings: SF03 on initialization Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Sending feeder to be replaced"

383655675550: Delivered at 2026-09-12 11:55 EST; 383605163798: Delivered at 2026-09-09 10:57 EST

644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-234S (BMD MOTOR TR400), 644-0171-K82S (CASS RECYCLE & DEPOSIT NO SPACER (ORANGE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-K82S (CASS RECYCLE & DEPOSIT NO SPACER (ORANGE HANDLE)), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

[0001 9/9/2026 3:39:47 PM]-Replaced cassette 1, position 1 pickwheel and cassette rack PCB. Contacted Sesami to authorize cassette rack PCB and restarted unit. Unit began to show issues with cassette 4 plate tension. Inspected unit, reseated connections and cleaned out cassette 4 before reinstalling but error would not clear. Contacted Sesami and performed troubleshooting with T3 Darcy. Found that cassette 4 pressure plate began to drop to the bottom of cassette and cash was loose. Logs pulled from unit showed signs of cassette failing before visit. T3 ordered new cassette 4 and bdm motor. Leaving all replaced parts onsite in case of need to swap. ;

9/9/26 3 PM T3 Owner: DR Current Findings: Tech replaced all parts and now getting a Cassette 4b tension failure Next Action Plan: Sending dual cassette, bmd, cass rack pcb to resolve the cassette 4b tension issue

116675834: Delivered at 2026-09-04 08:10 CDT | Parts: 211-0276-118S Lock Control Pcb Serial Encrypted Lock (Cassette Vault), 208-1520-002S Lock Body Serial Encrypted, 212-0310-001S Pcb Lock Control Recycler, 647-0010-003S Control Computer Lock Control Pcb

208-1520-002S (LOCK BODY SERIAL ENCRYPTED), 211-0276-118S (CABLE LK CONTROL PCB - ENCRYTPED LK), 212-0310-001S (PCB LOCK CONTROL RECYCLER), 647-0010-003S (CABLE USB 3FT TYPE A TO B)

[0001 9/3/2026 5:35:25 PM]-Found unit in service on recycler. Tried opening the vault door and was unable to. Did not hear the solid firing. Tried reseating the connections for the lock pcb board and could still not open the vault door. Checked the voltage for the cable for the lock pcb board and got 9.1. Seth worked with tier three support to get approval for parts. "211-0276-118S CABLE, LOCK CONTROL PCB > SERIAL ENCRYTPED LOCK (CASSETTE VAULT) 647-0010-003S CABLE, CONTROL COMPUTER > LOCK CONTROL PCB 212-0310-001S PCB, LOCK CONTROL 208-1520-002S LOCK, SERIAL ENCRYPTED is/are to be picked up from (901 Chase Avenue | Suite B | Elk Grove Village | IL | 60007) by Thu, 3 Sep 1819 CDT on UPS order # 116675834 Please call UPS at 866-344-7865 if you can't be there at this time to arrange meet. "; [0002 9/4/2026 3:49:28 PM]-Picked up the required parts from FSL. First, replaced the PCB lock controller and the 3-ft USB A-to-B cable. After completing the replacements, attempted to open the vault door, but the door would not open. The next step is to replace the cable to the control PCB and the encrypted lock body. However, in order to access and replace these components, the vault door will need to be drilled. Contacted Sesami and spoke with Temicka to have the documents regarding TR400 recycler pedicures. Measured and marked the cross point on the vault door and began drilling a pilot hole using a smaller drill bit in preparation for breaking the lock. Successfully drilled through the vault door wall; however, the drill bit broke during the process. Attempted to switch the broken drill bit; however, the drill bit holder adapter became locked and I was unable to remove the smaller bit. I tried several different tools and methods to release the bit, but was unsuccessful. I went to a nearby mechanic shop for assistance. The mechanic was able to release the drill bit from the adapter but confirmed that the adapter was damaged and was no longer usable. Went to Home Depot to locate a replacement and confirmed that the required SDS-shank bit holder adapter was not available in the store. Went to Ace HW store and the employee advised the adapter would need to be purchased only online. A return appointment is required to complete the vault door drilling and lock removal. Will return with the correct adapter and appropriate tools to complete the repair. Left the parts cable to the control PCB and the encrypted lock body inside the recycler cabinet. The store manager notified ; [0003 9/4/2026 10:37:29 PM]-Upon arrival tried drilling through the lock but the drilling not complete site closed and Michael from site told me I have to leave and return tomorrow morning. I talked to Kieth at Sesame and told him I have to suspend the ticket. Sesame want tech to come first thing in the morning ; [0004 9/5/2026 7:40:30 PM]-Attempted to complete the drilling process to break the vault lock. Purchased a new drill along with titanium drill bits and attempted to drill into the lock; however, no progress was made. Using a flashlight, I was able to visually locate the lock behind the vault door, but inspection showed no indication that the drilling had penetrated or created a hole in the lock. Multiple drill bits were attempted, including both titanium and cobalt bits in different sizes, starting with smaller bits in an attempt to create a pilot hole. Despite multiple attempts and depending several hours, I was unable to penetrate the lock or create a pilot hole. Further assistance or an alternative method will be required to open the vault door and complete the lock replacement.; [0005 9/6/2026 1:32:45 PM]-The drilling was not completed, and we were unable to break the lock. Tried multiple drills and different drill bits without success. With the assistance of another technician, Orlando Chavez, we made additional attempts to drill and break the lock, but no progress was made. Contacted Sesami Support, and the representative escalated the inciden

"9/12/26 11:17 AM T3 Owner : JC Current Findings: Vault door will not open Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Techs unable to drill vault door, Burroughs scheduling a lock smith - ordering replacement lock PCB as 1st PCB has been sent - No ETA for locksmith as of now" "9/11/26 9:04 AM T3 Owner : JC Current Findings: Vault door wont open Engineering: Yes / No / Pending: N GRG: Yes / No / Pending: N (Next Action Plan): Burroughs techs sourcing a Mag drill to obtain vault access"

116606910: Delivered at 2026-08-31 20:30 PDT | Parts: 644-0171-K59S Cass Deposit Only W 1 4 Turn Latch (Orange Handle); 116521831: Delivered at 2026-08-26 10:00 PDT | Parts: 208-3958-001S Tr400 Alignment Tool Kit, 644-0171-111S Pcb Cassette Controller, 644-0171-179S Motor W/Gear Pickwheel Drive (Upper), 644-0171-K59S Cass Deposit Only W 1 4 Turn Latch (Orange Handle)

644-0137-001S (HOPPER COIN RECYCLER AUS-.02 CANADA-.05 USA-.01 USA-.05), 208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-K59S (CASS DEPOSIT ONLY W/ 1/4 TURN LATCH (ORANGE HANDLE)), 644-0171-K59S (CASS DEPOSIT ONLY W/ 1/4 TURN LATCH (ORANGE HANDLE))

[0001 8/23/2026 10:53:25 PM]-Before leaving for the site, I contacted Tidel and spoke with Paul to verify that the reported issue was with the coin hopper and to confirm parts availability. After reviewing the issue, Paul confirmed that the coin hopper was available because it was for a different denomination. This site is experiencing an issue with the penny hopper, while the previously referenced site had an issue with the dime hopper, and Tidel currently has no dime hoppers in inventory. I asked Paul whether traveling to the site would be a waste of time since the replacement hopper was not scheduled to arrive until tomorrow. We agreed that, because the $20 bill cassette was still not functioning, it would be beneficial to proceed to the site, verify the existing issue, and determine whether any additional parts would be required. Upon arrival, I spoke with the site manager and confirmed that the current issue with the $20 cassette was the same issue previously experienced, where the cassette would not properly transfer currency. All other denominations are currently transferring bills from their respective cassettes into the deposit cassette as expected; however, the $20 denomination remains unable to transfer. I contacted Tidel again and was connected with Paul. We reviewed the service history and notes from both myself and other technicians who had previously worked on this specific cassette issue. During previous troubleshooting, I replaced multiple components, including transports, note routers, transition gates, cassettes, and motors, without resolving the problem. Another technician also replaced additional components, which likewise did not correct the issue. The problem was ultimately resolved temporarily through engineering intervention, but the underlying cause was never definitively identified. Paul and I discussed the possibility that engineering had previously implemented a firmware patch that temporarily corrected the issue. We suspect the machine may have subsequently received a remote firmware update that did not contain the same patch because the correction may have been incorporated into an earlier/lower firmware version and was not carried forward into the newer firmware. Based on the previous repair history and the possibility that additional hardware replacement would not resolve the issue, Paul instructed me to forward/postpone the call while he escalates the issue to Tier 3 and Engineering for further investigation and direction. The objective is to identify the appropriate permanent resolution rather than continuing to replace components without addressing the underlying firmware or software issue. [Certain] The replacement coin hopper is expected to be delivered tomorrow.; [0002 8/24/2026 2:58:47 PM]-Called Tidel and spoke with Jefferson to request an update on the outstanding parts and the ongoing $20 cassette issue. As of August 24 at 2:15 PM, Jefferson confirmed that the penny coin hopper has not yet shipped from the warehouse. At this time, there is no confirmed ETA. He advised that a shipping update may become available by the end of the day and estimated delivery for Wednesday or Thursday, with Thursday being more likely. Regarding the $20 cassette issue, Jefferson confirmed that Paul escalated the case to Tier 3 Support and Engineering last night for further investigation. As of 2:15 PM today, no update or response has been received from either Tier 3 or Engineering. The issue remains pending their review, and no additional troubleshooting or corrective action has been provided at this time.; [0003 8/25/2026 4:31:40 PM]-When I arrived on site, I contacted Tidel Technical Support and was placed on hold. After approximately 15 minutes, I was advised that the issue would need to be handled by Tier 3 and that I would receive a callback. While waiting, I had site management open the machine so I could access the internal components and prepare for Tier 3 troubleshooting. Approximately 20 minutes

AA 9PM next steps: Unit is up and running. Awaiting for a PENNY hopper replacement on the coin side.

116543199: Delivered at 2026-08-27 06:30 PDT | Parts: 644-0171-225S Diverter Front Teeth W/Rotary Solenoid, 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle)

644-0137-001S (HOPPER COIN RECYCLER AUS-.02 CANADA-.05 USA-.01 USA-.05), 644-0171-225S (DIVERTER UPPER TRANSPORT FRONT w/SOLENOID), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

[0001 8/10/2026 4:40:40 PM]-Arrived on site. Check in with mod Lorena. Open coin Recycler door. Proceed to take out penny hopper. Blow out debris and clean sensor. Penny hopper disk is in okay shape. Place hopper back and test til check out. Every check out penny hopper will go pickfailed half way. Will have to remove hopper clear jam and initialize hopper for next til. Called tidel and spoke to Blair. Next hopper will be ship to site or pick up fsl. Check tracking.; [0002 8/27/2026 2:08:38 PM]-Arrived on site. Swapped casette 5. Removed broken diverted and installed new diverter. Ran numerous tests. Everything good, except for pennies which is on backorder;

9/8/2026 7AM Tier 3 Owner: JA Next Action Plan: Penny Hopper Needed, cassette issue resolved

116089557: Delivered at 2026-07-29 19:20 PDT | Parts: 208-3958-001S Tr400 Alignment Tool Kit, 644-0171-K81S Cassette Recycle Dual Denomination (Blue Handle)

208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

[0001 7/25/2026 12:45:44 PM]-Arrived at site, but need to break before 5th hour ; [0002 7/25/2026 2:27:20 PM]-Site stated that every time they dispense dimes, they get "sensor blocked" error. Cleared jam. Attempted another dispense getting same error. Spoke with Amro at Tidel. They will send out replacement dimes hopper. ; [0003 7/30/2026 6:59:35 PM]-Arrived on site. Check in with Anastasia. Open note recycler door. Replace dual cassette 5. Ran alignment on upper transport and cassette rack. Did verification and test cash out and in with no issue. Still waiting for dime hopper. Leaving call open. ; [0004 7/31/2026 1:34:17 PM]-Noticed notes and found out we are waiting for dime hopper. Called Tidel and they said the dime hopper was on backorder. We will return when part arrives.;

"7/25/26 4:30 PM Date/Time : 7/25/26 4:30 PM T3 Owner : JC (Next Action Plan): Pending true dime hopper availability"

[0001 9/10/2026 4:46:20 PM]-Arrived. Inspected machine. Machine had issues with escrow giving banknote residue errors. Cleaned escrow module and related sensors. Performed verification without issue. Tested machine with site. Good to go.;