644-0171-118S (NOTE FEEDER MODULE), 644-0171-124S (TRANSITION GATE CASSETTE - TRANSPORT POSITION 3 (FRONT TO BACK)), 644-0171-K80S (CASS RECYCLE S. DENOM NO SPACER (BLUE HANDLE)), 208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-101S (BILL VALIDATOR US TR400), 644-0171-111S (PCB CASSETTE CONTROLLER), 644-0171-234S (BMD MOTOR TR400), 644-0171-K80S (CASS RECYCLE S. DENOM NO SPACER (BLUE HANDLE))

Test Date: 8/12/2026, Test Result: Abused Part - Repair - Replaced parts. Cassette 4 failure. Rejects coming out askew. Suggested Cassette and output module from Lewis with Sesame. ;

644-0171-123S (TRANSITION GATE CASSETTE - TRANSPORT POSITIONS 2 4 OR 5 (FRONT TO BACK)), 644-0171-141S (LOWER TRANSPORT DIVERTER POSITION 4), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-179S (MOTOR W/GEAR PICKWHEEL DRIVE (UPPER)), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

Test Date: 8/4/2026, Test Result: Abused Part - Scrap - Tech arrived and inspected, minor faults found in alignment which were adjusted, but no visible mechanical faults. Tech replaced cassette 5, transition 5 and transport gate 4. Tech then tested unit and found notes entering cst 5 without fault, but having audible pick failures for $100s slot on dispense. This is a known error caused by internal cassette motor. Cassette doa. Tech called sesami and after an hour and 15 minutes on the phone, finally reached tier 3 who confirmed and ordered a replacement cassette. All parts returned with tracking: 1Z7611409054235661 FH 6/28/26. ; Tech arrived and replaced cassette 5. Tested with mod kelinda without fault. Mod login did not have access to legacy menu or verification options. Tech called sesami and agent ran verification of all cassettes without fault. Unit uao. 1Z7611409053312696 1Z7611409053584910 FH 6/29/26. ;

08/28/2026 Completed: Arrived on site, gained access from MOD Ashley. Sounds like site experienced a jam and cleared it. Recycler was reading Cass 5a and 5b were empty but were not, checked throughout the unit and found no sign of a jam or foreign objects. Cleared jam and unit came back up. Called and spoke to Louis from Sesame and ran a verification on Cass 5a and 5b as those were the problematic cassette. Passed verification, tested loan and drop before leaving with no issues found. Most likely cause of incident was worn note causing fault. Tested with no problem and no parts needed. Call complete

08/28/2026 Completed: CST rack not showing closed on arrival. Inspected and found when racked in. Bracket that helps close flag into U sensor too low. Adjusted bracket and errors went away. Had site test without issue. Unit operational

08/28/2026 Completed: Parts courier to site. Latest Delivery By 2026-08-28 12:19 CDT Actual Delivery 2026-08-28 10:44 CDT NFC reader usb slightly pull out. Reseat the USB cable and reboot recycler. MOD # Linnea tested a bag successfully. No parts used . Shipped part will return back Tidel yellow missing in this package. Paste Burroughs return label

08/29/2026 Completed: Performed all necessary cleanings as well as checked alignments. No damaged components.Performed large quantity loan and pick up, functions well.

08/26/2026 Completed: Recycler down on arrival. Found $5 bill jam going into cassette 4. Remove and gave to site associate. Attempt to clear but failed. No legacy menu available to clear fault. Work with Chris, known issue with verification due to some updates pushed couple weeks ago. We fool unit because it failed normal verification. We emptied cassette $5 with associates onsite. Then we feed $ 5 manually. She did loan and cash pick up fine. Unit operational.

644-0171-101S (BILL VALIDATOR US R400), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT)

08/26/2026 Completed: site using recycler on arrival adding cadh. he explained unit not taking cash at times As I watch him complete. Then open unit check gears , alighnment and then found unit very dirty so did a minor cleanup Also found upper deed module was out of alighnment so corrected alighnment. At this point powered off unit because printer not feeding or printing. Reset connections, clean printer,readd paper and test. With Marina ran 300 bills put and in seccessfully all accepted and printer printing. No parts used

644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-252S (LATCH ASSEMBLY CASSETTE RACK), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-252S (LATCH ASSEMBLY CASSETTE RACK)

08/24/2026 Completed: Went and picked up part from local fsl, Unit had a cst 4 and 5 inop error on arrival, found the cst rack not latching into place, made adjustment to handle, cst rack is now latch into place, ck alignment good, ck all csts, blew out and wiped down components, cleared error, did successful verification on cst 4 and 5, did successful loans and picks for 300 x 3 with manager Coby, no parts replaced, keeping in truck stock, unit is up and operational

208-3958-001S (TR400 ALIGNMENT TOOL KIT), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

Test Date: 8/12/2026, Test Result: Abused Part - Scrap - Installed a new cassette and tested with tidel. 5s cassette was pretty full which may have caused some problems. Did multiple large denomination tests. Machine is operating as intended now.;

644-0171-118S (NOTE FEEDER MODULE), 644-0171-119S (NOTE OUTPUT MODULE), 644-0171-126S (TRANSPORT UPPER TR400), 644-0171-225S (DIVERTER UPPER TRANSPORT FRONT w/SOLENOID), 644-0171-239S (MOTOR UPPER TRANSPORT BELT DRIVE (REAR))

Test Date: 8/21/2026, Test Result: Abused Part - Scrap - Arrived onsite and recieved parts sent by customer. Notes stated piece was found in feeder module. Replaced feeder module and output module. Tested machine and immediately jammed at rear of transport. While clearing jam. Noticed front diverter gate is broken. After jam was cleared Manger Mellissa was able to get machine to take cash removed. Checked belts and transport path. No obstruction found. Tested again and jammed in same spot again. Called Sesami and spoke with Lewis. He remoted in and I sent pics of rear motor gear and broken diverter gate. He put in order for a gear kit and front diverter gate. Also put in for a lower transport just in case. Lewis said to call back in after a couple of hours for tracking update on new parts sent. Return tracking for the feeder module and output module is 1Z7611409054390985 1Z7611409054207218; MOD # Kordarous Return U .Transport # 1Z7611409053207729 old S/ N # BA6R210300458, New # BA6R201100317 Motor # 1Z7611409054765259 Divert gate# 1Z7611409

208-3958-001S (TR400 ALIGNMENT TOOL KIT), 644-0171-101S (BILL VALIDATOR US R400), 644-0171-121S (NOTE ROUTER MODULE)

08/24/2026 Completed: Tech arrived and found unit in use by supervisor Adam. Unit working fine for morning process including dispensing tills and performing verification. Performed several loans and pickups then Replenished without fault. Unit uao. 1Z7611409053089429 1Z7611409053036360 1Z7611409052751679 FH 8/24/26.

08/28/2026 Completed: On arrival ound error st03 bank note stuck api1788f hw17410. I blew dust out top half of recycler. I pull and return 404 notes with Ivy login. No issuses.

08/27/2026 Completed: Replaced modem then able to test connectivity with Alexander at G4S/Deposita. Return tracking for modem: 792686288749. 08/27

08/26/2026 Completed: Escrow module reel belt Site cleared the escrow Fault. Annette, MOD, called an hour after the call was placed to have it canceled. Checked escrow, npf

08/24/2026 Completed: On-site for tr400 not accepting deposits after picking up alignment kit from local fsl. Tr400 looked all good. Unit was unlocked by MOD. Performed alignment kit. Minor adjustments made. Blew out dust and debris inside and around upper and lower transports and around cassette rack. Clear jam performed. Requested MOD perform pick up tests. Tests were successful. Unit is uao.

644-0171-118S (NOTE FEEDER MODULE), 644-0171-118S (NOTE FEEDER MODULE)

08/24/2026 Completed: Went to fsl. The part seemed to be picked but the ups number was not correct. Talked to fsl and they weren't sure etheir since it was a different worker then from last night. They called ups and ups said that the order number given In call was a order number in Florida and the part was picked. Called tidel and evelyn looked up order. She ordered a new part to be picked by fsl mke. Arrived. No errors. Blew the machine out. Had Brian do a loan pick up. Good. Saw him drop some more money. Good. Pmd the machine since had time. Unit uao. Didnt need part. Sending part back and counting first part as missing inventory.

08/26/2026 Completed: Drop vault door hard to open Adjusted drop vault door and anchor bolts, to allow door to open easily

644-0171-K80S (CASS RECYCLE S. DENOM NO SPACER (BLUE HANDLE))

Test Date: 8/17/2026, Test Result: Abused Part - - Arrived on site, replaced cassette three tested units successfully with robert unit is up and operational;

Test Date: 8/4/2026, Test Result: Abused Part - Scrap - Replaced upper diverter gate ,tested unit with Dawn, up and functioning .;

08/29/2026 Completed: Arrived onsite > received kit > checked alignment - lowered rear of cassette rack slightly - alignment screw on rear left side is a bit askew (attached) > performed PM - got some large debris out of cassette 2 > inspected gates (attached) and gears (attached) - look OK to me, maybe a little worn, but movment is not hindered > tested with site - normal operation on dispense and deposit w/o errors nor notes sent to output for re-insertion > unit operational > prepared part for return shipping (attached)

08/27/2026 Completed: Upon arrival recycler working normally. Called Seth/ Sesami, He said machine is offline not connected. Found ethernet cable coming from another room. May be cable bad and connector on outlet bad. Sent picture to Sesami. He said need to notify the store Manager and create ticket g4s for cable issues. No hardware issues. Notified to Manager David. No parts

08/27/2026 Completed: Found a turn bill jammed up the escrow. Remove the turn bill and the rest of the money on the escrow. The mylar belts are fine. Reset error. Did all the test works fine now. Also found the output shutter staying open do to the sensors where dirty. Clean the sensors and now the output shutter closes now.

08/27/2026 Completed: Made adjustments to the unit and closed the BV. Tested successfully with site associate Audrey. Unit up

08/27/2026 Completed: Arrived onsite, spoke with MoD Alice. MoD states unit is freezing when trying to end accounting period. Cassette two also shows as missing sometimes. Inspected unit hardware, cassette 2 is empty on arrival. Pulled all cassettes and power cycped unit. Reinserted cassettes and performed full audit. After verification passed tested end accounting period with Alice successfully. Informed MoD if issue persists to reach back out, im curious if cassette 2 showing as missing when trying to end accounting period is causing an issue? Unlikely but questionable. The process worked for me. Unit has been power cycled. No issues reoccuring.

644-0171-120S (ESCROW MODULE TIDEL R400), 644-0171-120S (ESCROW MODULE TIDEL R400)

08/27/2026 Completed: Part not delivered. Order was canceled. Tested with customer Bri. Customer cleaned input module and unit started working again. Canceled escrow

08/26/2026 Completed: Made adjustments to the cassette rack. Cleared jam and cleared the reject bin. Performed audit and tested cash out and in successfully. Unit up

08/26/2026 Completed: Arrived on site and Linda was making tills. Waited an hour for her to finish. The input shutter was open and was not closing. Tried tripping the sensor but nothing happened. Cleaned sensors on shutter. Closed the shutter manually and tried again but still nothing happened. Noticed the shutter was off center. Removed shutter and while it was in my hand and still connected, i tripped the sensor again and it opened and closed. Put shutter back on and tested again several times. It passed. Performed a mini PM on unit as Linda asked me too. Had her test bills out/in successfully. She then completed a manual audit successfully. Shutter opened/closed every time. No parts.

644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE))

08/25/2026 Completed: Arrived. Inspected machine. Machine had issues with notes in cassette 5. Multiple very starchy notes stuck in transition gate. Removed notes and smoothed them out. Tested machine with site. Good to go.

08/28/2026 Completed: Found NO issues with cover door, it latches properly. Found AP2 bracket damaged and was not able to latch processing Modules in place. They came down violently hitting the UT every time MOD tried to clear a jam. Disassemble modules, realigned AP2 latch and tested multiple times without any issues by MOD Judy. UT alignment was a little off causing bill jams during deposit and some dispense transactions. Realigned UT and tested recycler with more than 500 bills in and out with no issues. Performed Audit and check-in and out a few tilts and no other issue was found. No parts were used.

08/24/2026 Completed: Verify with tidel tech support and team lead Logan that the recycler is working properly , we believe that there is a cash mgt error and we think its the back of the office not tidel Logan is going to contact it support and we are ok to close are side for the time being .

08/25/2026 Completed: Upon arrival manager Trina stated that they were able to resolve the issue yesterday. The problem was a bunched up 20 that they were able to get out. She also stated that she hasn't had a pick up from Garda in over a week.

08/29/2026 Completed: On arrival found pcb cover on right side of lower unit bent and off the machine as well as another sheet metal part below that cover. Cover got stuck when site racked the lower unit out, bent the pcb covers, which then got caught on the wire harness snake, twisted the snake upside down and eventually tore the covers off. Straightened alll covers out, untwisted wire harness snake, replaced covers and tested with site

08/28/2026 Completed: arrived on site and worked with mod Rosario, opened acceptor vault and removed black plastic cover. Safe is up and open.

08/28/2026 Completed: After waiting on site tech was told that they removed bill jam and has been working ever since tech had site test unit is up and open

08/28/2026 Completed: Arrived onsite and meet with Ms. Janine manager on duty, she gave me the part the she received then provided me access to the cash recycler, customer requested that I replace cassette #4, I replaced cassette #4 per site manager request, she replenished cassette #4 with multiple bills and all passed, she then tested the unit with multiple notes all denominations dispense and multiple notes all denominations deposits and all passed, cash recycler is now up and working with a new cassette #4, used cassette was returned on ups tracking # 1Z7611409053150763.

08/28/2026 Completed: Upon arrival store manager Miss. Johana opened the recycler doors, started the PM, by vacuumed and blowed out all dusts the computer, power supplies, upper and lower transport, all cassettes and rack, made full alignment on the whole recycler, called tidel techsupport Mr. Seth and L3 Mr. Jeremiah to ran verification all cassettes good, let Miss. Johana tested 250 each denominations good, Mr. Sth and Mr. Jeremiah they said you good to go.

644-0171-K81S (CASS REC DUAL DENOM NO SPACER (BLUE HANDLE)), 644-0171-138S (LOWER TRANSPORT DIVERTER POSITION 1), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02)

08/27/2026 Completed: I worked with Maricruz on site. She said unit jammed while dispensing cash. She also emptied cassette 4. I found a bill jammed in transition gate 4. I removed it, vacuumed upper transport and transition gates then adjusted alignment for latch 13 and the cassette tray alignment front to rear. Once completed, Maricruz deposited everything she emptied earlier, over 800 notes. We then tested dispense. She dispensed 200 notes successfully then deposited them back in. The recycleris working properly at this time. No parts used.

08/25/2026 Completed: No part was sent to this call, arrived onsite and meet with Ms. Kris manager on duty, she provided me access to the cash recycler, removed cassette #5 and removed 1x$100 jammed inside the cassette rollers and turned over to Ms. Kris, I also found 1x$5 at the bottom of the cassette rack asm, I successfully completed and passed cassette 5A and 5B verification tests, see attached photos of the successful and completed cassettes 5A and 5B verification test, she deposited back the 1x$100 and 1x$5 back to the cash recycler, she then tested the unit with 200 notes all denominations 3x dispense and 200 notes all denominations 3x deposits and all passed, see attached photo of the successful dispense and deposits tests, I also adjusted the top door lock, cash recycler is now up and working.

08/25/2026 Completed: Was able.to verify that unit is working and part was not needed. Was able to test 4 sets if 260 notes with no further issues.

08/24/2026 Completed: Picked up part from La Mirada, arrived on site and worked with Aldo. Opened up equipt and inspected C4 found 3 $5 bills jammed, removed Jam and closed up equipt. Also then preformed a loan of 20x $5 and 20x $10, all came out successfully. He then deposited all bills into equipt successfully. No parts used. Recyler is up and open.

08/24/2026 Completed: Had to wait for Garda to service. Called TIDEL for PACN. Opened acceptor vault to find modem has power. Diagnostics tests failed. Rebooted modem anyway and tightened a loose antenna connection. Rebooted safe once modem initialized. Diagnostics tests passed. Called G4S and after being transferred reached Alexander. He was able to confirm safe is back online. He instructed me to send replacement back in package it delivered.

Test Date: 8/4/2026, Test Result: Abused Part - Scrap - Replaced Printer but the 24v cable was cut. I contacted tidel to see if they would want me to replace the cable or just repair it. I was told to repair it so I repaired. Tested the printer and now the machine is up and running.;

Test Date: 8/12/2026, Test Result: Abused Part - Scrap - Picked up part from 8615 Tamarack Ave, Sun Valley warehouse Arrived onsite was given access by Ivette BK, was informed the Recycler fail during a Replenish, had Ivette BK enter credentials to gain access to upper transport, proceeded to inspect SMT03, SMT02, and SMT01 gears and motors, all look good, removed Note Feeder replaced with New Note Feeder, Powered up unit, had Ivette BK preform a loan and pickup successfully, Ivette BK also performed a replenish successfully, Recycler is up and open. Return Tracking 1Z7611409053765199;

08/26/2026 Completed: Pick up parts at FSL 30 minutes from site. Error 17466 displayed. Blow out dusty modules, found no stuck notes in the escrow area. Reboot recycler but did not reset. Disassemble modules, found a note piece stuck under sensor in escreow. Reset recycler and test 200 notes 3x successfully. Part not used Return: 1Z7611409054480208

08/29/2026 Completed: Upon arrival met with Manager Rob. Granted access to unit. Informed tidel requested maintenance and check up. Cleaned unit and checked alignment. Unit looks to be in good condition. Checked diverter fins, transition gates, roller and gears for signs of wear, none found. Initialized unit successfully with no errors. Performed cash in/cas out testes with 300 bills each, for total of 1200 bills. All tests passed with no errors and minimal rejects withing acceptable amounts due do bad bill health. Unit did not repeat rejects. Health of machine is overall good. Called tidel amd spoke with Trinidad and reported state of health. Verified with T3 support and approved call close. At this time machine continues to be up and operational.

644-0171-101S (BILL VALIDATOR US R400), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-126S (TRANSPORT UPPER TR400), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-101S (BILL VALIDATOR US R400), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT), 644-0171-261S (MOTOR UPPER TRANSPORT BELT DRIVE SMT02), 208-7950-001S (GEAR KIT LOWER/UPPER TRANSPORT)

08/29/2026 Completed: Contacted site tested with site tested equipment equipment is up and running 1ZH9156V9000004472. 1ZH9156V9000004338. 1z7611409052688757.

08/27/2026 Completed: Arrived on site and spoke with MoD Marcy. She gave me access to the safe and the replacement modem. I inspected the old modem and rebooted it. Connection failed. I called Deposita to confirm that they were unable to connect and Angel requested i swap out the modem. I got all green lights on my end and Angel was able to see the modem on his end after some time. After a while of attempting to connect he was able to and we ran an XML test and FTP test. Both have acceptable results ok'd by Angel. He gave me the ok to close out the call and just asked that I make sure to ship out the old modem before EOD. Safe is up and open.

08/25/2026 Completed: No package to return, as it was just keys. I did not need to do any work either, as there was nothing wrong with the recycler. I waited for the part to arrive for awhile but I decided that I did not need to be present as it was just keys. Recycler is still up and in service.