Total Open
19
Burroughs
1
CPI
6
Dispatched
13
Open 19 rows
CS Number SF Case Store City State Serial Unit Type Zone SLA Dispatch Vendor Status Appts TD (Hrs) Entry Date/Time Appt Status Tech ETA Part Tracking Parts Tech Notes T3 Action Plan
CSDI0014741 00448292 Starbucks - 8774 Chesapeake VA UG-38584 Smart Safe ZONE1 NBD Not With Vendor 1 2026-09-14 14:02
CSDI0014739 00448268 Starbucks - 7534 New York NY UG-39837 Smart Safe ZONE1 NBD Open - Burroughs 2 2026-09-14 13:09
CSDI0014736 00448256 Starbucks - 10647 Boerne TX ZA-03075 Smart Safe ZONE1 NBD Open - CPI 3 2026-09-14 12:45
CSDI0014735 00448250 Starbucks - 57887 Uvalde TX ZA-04406 Smart Safe ZONE1 NBD Open - CPI 3 2026-09-14 12:31
CSDI0014731 00448108 Starbucks - 65137 La Porte TX ZA-04262 Smart Safe ZONE1 NBD Open - CPI 6 2026-09-14 09:12 CPI Parts 644-0117-434S (MEI 66 US HEAD & BEZEL BNF ADV SCM & SERIES 4...
644-0117-434S (MEI 66 US HEAD & BEZEL BNF ADV SCM & SERIES 4)
CSDI0014728 00448088 Starbucks - 5795 Long Beach CA UG-43603 Smart Safe ZONE1 NBD Open - Burroughs 7 2026-09-14 08:43 502-1363-001S (HANDLE BALL BILL VAL DOOR)
CSDI0014726 00448040 Starbucks - 5560 Tempe AZ UG-43976 Smart Safe ZONE1 NBD Open - Burroughs 10 2026-09-14 05:59 116821253: Couriered to site | Parts: 201-2714-012S Solenoid...
116821253: Couriered to site | Parts: 201-2714-012S Solenoid Bill Acceptor Maintenance Door
 201-2714-012S (SOLENOID SLOTTED PLUNGER 12")
CSDI0014723 00448022 Starbucks - 59377 Springfield MA UG-41305 Smart Safe ZONE1 NBD Open - Burroughs 19 2026-09-13 20:38
CSDI0014722 00448017 Starbucks - 684 Houston TX ZA-04525 Smart Safe ZONE1 NBD CPI Open - CPI 1 19 2026-09-13 20:12 2026-09-15 08:50 CPI Parts 633-0020-007S (DISPLAY W/BACKLIGHT BULB)
CSDI0014721 00448006 Starbucks - 9850 Dallas TX ZA-04478 Smart Safe ZONE1 NBD CPI Open - CPI 1 22 2026-09-13 17:25 2026-09-15 08:43 502-1363-001S (HANDLE BALL BILL VAL DOOR)
CSDI0014720 00447994 Starbucks - 24007 Bakersfield CA UG-43600 Smart Safe ZONE1 NBD Open - Burroughs 23 2026-09-13 16:39
CSDI0014718 00447988 Starbucks - 67983 Pearland TX UG-45087 Smart Safe ZONE1 NBD CPI Open - CPI 1 24 2026-09-13 15:45 2026-09-14 15:28
CSDI0014714 00447956 Starbucks - 5282 Sacramento CA UG-43789 Smart Safe ZONE1 NBD Open - Burroughs 27 2026-09-13 12:05 116814114: Scheduled for pickup at 4512 Harlin Drive, Sacram...
116814114: Scheduled for pickup at 4512 Harlin Drive, Sacramento, CA 95826 | ETA 2026-09-13 18:05 PDT | Parts: 201-2714-003S Solenoidbill Acceptor Vlt Dr Series 4
 201-2714-003S (SOLENOID BILL ACCEPTOR & MAINTENANCE DOOR)
CSDI0014534 00447753 Starbucks - 9379 Appleton WI UG-38908 Smart Safe ZONE3 NBD Not With Vendor 65 2026-09-11 22:34
CSDI0014673 00447369 Starbucks - 51966 Cedar Park TX ZA-04444 Smart Safe ZONE1 NBD CPI Open - CPI 2 81 2026-09-11 06:09 383662977211: Delivered at 2026-09-14 13:10 EST 502-1363-001S (HANDLE BALL BILL VAL DOOR) 09/11/2026 8:48 AM: Joe Robles B21, 9/13/26 14:49 P: origina...
09/11/2026 8:48 AM: Joe Robles B21, 9/13/26 14:49 P: original issue was described as, ? knob on the drop vault came off? C: on site saw that handle is still intact but the door thread is stripped and current ball handle was covered with jb weld and is unusable now, customer hasn?t recieved replacement ball handle yet R:contacted Tidel, spoke with Meme, tracking# 383662977211 fedex, no estimated date of arrival available, customer is able to open door but handle comes out because its stripped
CSDI0014668 00447341 Starbucks - 52208 Thousand Oaks CA UG-43838 Smart Safe ZONE1 NBD Open - Burroughs 90 2026-09-10 21:56
CSDI0014655 00447196 Starbucks - 2583 Poland OH UG-39984 Smart Safe ZONE1 NBD CPI Open - CPI 2 98 2026-09-10 13:28 CPI Parts 644-0117-434S (MEI 66 US HEAD & BEZEL BNF ADV SCM & SERIES 4...
644-0117-434S (MEI 66 US HEAD & BEZEL BNF ADV SCM & SERIES 4), 210-0510-107S (PCB CONTROL PANEL (G4S) (S-4)), 210-0510-107S (PCB CONTROL PANEL (G4S) (S-4)), 210-0510-107S (PCB CONTROL PANEL (G4S) (S-4))
 09/10/2026 2:27 PM: Worked with Jay on site Bill accepter 1 ...
09/10/2026 2:27 PM: Worked with Jay on site Bill accepter 1 failed error,replaced acceptor,still failed. Worked with Manny at tech support,swapped bill acceptors problem moved to bill acceptor 2 failed,installed a second acceptor,still failed. Control board being sent Reinstalled the original bill acceptor back into slot 1
CSDI0014602 00446395 Starbucks - 14717 San Antonio TX ZA-03283 Smart Safe ZONE1 NBD CPI Open - CPI 2 147 2026-09-08 12:58 CPI Parts 201-2714-003S (SOLENOID BILL ACCEPTOR & MAINTENANCE DOOR), 2...
201-2714-003S (SOLENOID BILL ACCEPTOR & MAINTENANCE DOOR), 201-2714-003S (SOLENOID BILL ACCEPTOR & MAINTENANCE DOOR)
 09/08/2026 5:35 PM: Joel 921 Sesami rep: Jackie (drill poin...
09/08/2026 5:35 PM: Joel 921 Sesami rep: Jackie (drill points), Chris, Louis P: door 1 not opening C: damaged cable R: after driling the front door i noticed another plate before the solenoid. Called sesami back and spoke with Chris who informed me i would have to drill through slide locking plate as well. That info was not provided in document sent from Sesami. Soleoid was extremely difficult to pick without a scope. Once opened we observed that the cable supplying power to the solenoid was severely damaged. Spoke with Louis at Sesami who will ship part out by Sesami. Eta monday 8/14/26. Rigged safe door 1 not to re lock and advised manager Angelique to remove all items and store elsewhere for the moment. Drill hole not repaired yet. louis informed me to suspend call. No parts used CALL NOT COMPLETED
CSDI0014590 00446134 Starbucks - 25583 Downey CA UG-44083 Smart Safe ZONE1 NBD Burroughs Open - Burroughs 1 166 2026-09-07 17:46 ETA 2026-09-11 11:37 383603321544: Delivered at 2026-09-09 11:29 MST 502-1363-001S (HANDLE BALL BILL VAL DOOR)